Registrations
- 8:00 AM - 9:15 AM
Event Inauguration
- 9:15 AM - 9:30 AM
- Conference Hall 107
Rob Pagetto , Media Host and Consulting Editor at CanadianSME
- 9:30 AM - 9:33 AM
- Conference Hall 107
Remarks by Hon. Filomena Tassi, Minister Responsible for the FedDev Ontario
The Honourable Filomena Tassi, Member of Parliament for Hamilton West—Ancaster—Dundas, is no stranger to public service. She’s a former Minister of Public Services and Procurement, Minister of Labour, and Minister of Seniors. Born and raised in Hamilton, Minister Tassi’s journey has been one of commitment to her community.
- 9:33 AM - 9:36 AM
- Conference Hall 107
Remarks by Michelle Dias, External Communications and Public Relations, IHG Hotels & Resorts
Michelle Dias is a seasoned communications professional with over 14 years of experience, excelling brand PR, marketing. Her bold personality and innovative mindset have led to the successful execution of social media and PR campaigns for some of the world’s top brands. Currently, she serves as the Director of Communications and Public Relations at IHG Hotels & Resorts, where she spearheads global strategies to enhance awareness of the company’s commercial, marketing, and technology efforts, and oversees global public relations for IHG’s 6,000-plus hotels. Passionate about the travel and tourism industry, Michelle has been a proud member of the IHG family for over eight years.
- 9:36 AM - 9:39 AM
- Conference Hall 107
Remarks by Paul Gaspar, Director, Small Business, UPS® Canada
Paul Gaspar was appointed director of small business for UPS Canada in 2011. His role is to educate and guide small businesses in Canada on ways to better leverage UPS’ tools to help them grow and expand both domestically and internationally. With his team of small business ambassadors, he empowers small business owners to determine the best mix of customized services, technologies and innovations available to them.
Paul’s career with UPS began in 1991 in operations which progressed to eight roles in five different functions. Through these roles, he discovered a passion for working with small businesses and helping them thrive. He now leverages his growing network of entrepreneurs and the focused learnings of SME supply chains to improve the success rate of small businesses looking to scale and go global. He’s been a leader and mentor within the Startup Community since 2015 with an unwavering commitment to support entrepreneurs across Canada. Paul obtained a degree in Economics from York University.
Paul’s career with UPS began in 1991 in operations which progressed to eight roles in five different functions. Through these roles, he discovered a passion for working with small businesses and helping them thrive. He now leverages his growing network of entrepreneurs and the focused learnings of SME supply chains to improve the success rate of small businesses looking to scale and go global. He’s been a leader and mentor within the Startup Community since 2015 with an unwavering commitment to support entrepreneurs across Canada. Paul obtained a degree in Economics from York University.
Exclusive Keynotes
Leveraging Logistics for Digital Transformation
As consumer expectations continue to transform, UPS has prioritized e-commerce growth by enhancing its network and services to enable faster deliveries, enhanced visibility and a broader range of delivery options. Learn how to leverage discounted UPS shipping rates and other shipping and logistics solutions to reduce shopping cart abandonment while providing the same high-quality customer experience as large e-commerce companies.
- 09:45 AM - 10:00 AM
- Conference Hall 107
Paul Gaspar, Director, Small Business, UPS® Canada
Paul Gaspar was appointed director of small business for UPS Canada in 2011. His role is to educate and guide small businesses in Canada on ways to better leverage UPS’ tools to help them grow and expand both domestically and internationally. With his team of small business ambassadors, he empowers small business owners to determine the best mix of customized services, technologies and innovations available to them.
Paul’s career with UPS began in 1991 in operations which progressed to eight roles in five different functions. Through these roles, he discovered a passion for working with small businesses and helping them thrive. He now leverages his growing network of entrepreneurs and the focused learnings of SME supply chains to improve the success rate of small businesses looking to scale and go global. He’s been a leader and mentor within the Startup Community since 2015 with an unwavering commitment to support entrepreneurs across Canada. Paul obtained a degree in Economics from York University.
Paul’s career with UPS began in 1991 in operations which progressed to eight roles in five different functions. Through these roles, he discovered a passion for working with small businesses and helping them thrive. He now leverages his growing network of entrepreneurs and the focused learnings of SME supply chains to improve the success rate of small businesses looking to scale and go global. He’s been a leader and mentor within the Startup Community since 2015 with an unwavering commitment to support entrepreneurs across Canada. Paul obtained a degree in Economics from York University.
How to choose the right accountant to grow your business
Choosing an accountant is like choosing a new business partner.
Join Michael Mehr, Partner of Edmison Mehr Chartered Professional Accountants and Xero Ambassador in this 15-minute keynote where he will cover:
– why an accountant can be beneficial to your business;
– when you need to introduce an accountant for your business;
– tips and tricks to choose the right accountant for your business;
– and how you can get connected to experienced accountants.
- 10:00 AM - 10:15 AM
- Conference Hall 107
Michael Mehr, Partner of Edmison Mehr Chartered Professional Accountants and Xero Ambassador
Michael has been a small town CPA in the beautiful northern community of Smithers,
BC for almost 30 years. For Michael, the most gratifying aspect of his work is the
personal interaction with his clients, helping them understand their business and
reporting requirements. The opportunities to improve this client interaction using Xero
and its business app ecosystem has Michael leading his team to successfully
modernize the firm’s traditional workflows.
Achieving Growth as an SME in Canada
Frank will highlight the critical role that SMEs play in the Canadian economy, and our communities. He will also discuss trends in how Canadian SMEs are marketing themselves — including their biggest challenges, areas where they are motivated to improve and ways they can leverage technology to work more efficiently and see better outcomes.
- 10:15 AM - 10:30 AM
- Conference Hall 107
Frank Vella, CEO of Constant Contact
Frank is the CEO of Constant Contact, a digital marketing and automation platform that has helped millions of small businesses and nonprofits globally. Constant Contact makes digital marketing easy and effective for small businesses and nonprofits around the world. Whether just starting out, or managing complex multi-channel campaigns, SMBs benefit from its powerful SaaS platform that delivers a simplified marketing experience with less time spent and better results.
Frank’s previous successes are rooted in a passion for building customer-centric businesses. He has built effective teams at tech firms of varying sizes around the globe including Microsoft, GE Capital, Virtustream and BlueJeans, among others. Frank has led companies through growth, transformation and market expansion with a persistent focus on innovation, people and customer journey.
Frank is a proud Canadian expat and native of Toronto, who now splits his time between Boston, MA and New York, NY. In his free time, he enjoys mentoring young entrepreneurs and traveling with his family.
Frank’s previous successes are rooted in a passion for building customer-centric businesses. He has built effective teams at tech firms of varying sizes around the globe including Microsoft, GE Capital, Virtustream and BlueJeans, among others. Frank has led companies through growth, transformation and market expansion with a persistent focus on innovation, people and customer journey.
Frank is a proud Canadian expat and native of Toronto, who now splits his time between Boston, MA and New York, NY. In his free time, he enjoys mentoring young entrepreneurs and traveling with his family.
Navigating Business Travel Challenges: Strategies for Small and Midsize Enterprises
Business travel presents a unique set of challenges, including, but not limited to, budgetary
constraints and last-minute travel changes. Join Tarandeep Singh, Regional VP- Commercial, Marketing & Revenue Management, IHG Hotels & Resorts, along with an IHG valued client as they share their insights and solutions to these common obstacles. By participating, you will gain valuable knowledge and strategies to effectively navigate the travel-related challenges that arise within your organization.
- 12:30 PM - 12:45 PM
- Conference Hall 107
Tarandeep Singh , Regional VP – Commercial, Marketing & Revenue Management | IHG Canada
Tarandeep is a strategic thought leader and has had an illustrious hospitality career spanning over 25 years, which includes a panoply of end-to-end commercial initiatives spearheaded across diverse geographies across South-West Asia, Asia Pacific, Australasia, Middle East, Africa & Canada. Over the years, he has built strong teams, optimized organizational capabilities, and provided deep strategic insights that have enhanced commercial performance and innovation.
Tarandeep has been with InterContinental Hotels & Resorts for over 14 years now and has held various senior leadership roles in Commercial, Revenue Management, Distribution, Business Insights, Analytics and Performance across India, Singapore, Dubai and is now based in Canada.
Tarandeep has been with InterContinental Hotels & Resorts for over 14 years now and has held various senior leadership roles in Commercial, Revenue Management, Distribution, Business Insights, Analytics and Performance across India, Singapore, Dubai and is now based in Canada.
Transforming with Data
Join Ok Ikejiani, Founder & Chief Innovation Officer of Red Thread Innovations, to learn about data as a foundational component in digital transformation. Ok will discuss what digital transformation truly means, identify its core pillars, and explore how data acts as the bedrock for effective digital strategies. We’ll discuss how data can be collected, synthesized, and applied within various industries including manufacturing, retail, finance, healthcare, government, and more. Through this talk, you’ll gain an understanding of how to use data to optimize operations, improve employee and customer satisfaction, reduce costs, and ultimately, support long-term revenue growth.
Red Thread Innovations specializes in empowering businesses with innovative digital strategies. Learn how you can harness the power of data to transform and scale your organization with guidance from a leader in digital transformation.
- 12:45 PM - 1:00 PM
- Conference Hall 107
Ok Ikejiani, Founder & Chief Innovation Officer of Red Thread Innovations
As the Founder & Chief Innovation Officer of Red Thread Innovations (RTI), Ok Ikejiani holds
an unwavering belief in the endless potential of technology to scale impact. He is dedicated
to creating meaningful digital solutions that enhance people’s lives and has spent the past
two decades demonstrating the power of digital innovation in driving business value and
solving real customer problems.
Ok has an impressive track record of delivering high-quality digital products for leading global brands such as Telus, PayPal, eHarmony, Amazon, and Microsoft. However, some of his most impactful work has come from the SMB sector. Ok partners with ambitious small business owners to co-create strategic technical solutions that enhance operational effectiveness, increase customer satisfaction, reduce operating costs, and ultimately, scale their business for long-term growth.
Ok has an impressive track record of delivering high-quality digital products for leading global brands such as Telus, PayPal, eHarmony, Amazon, and Microsoft. However, some of his most impactful work has come from the SMB sector. Ok partners with ambitious small business owners to co-create strategic technical solutions that enhance operational effectiveness, increase customer satisfaction, reduce operating costs, and ultimately, scale their business for long-term growth.
Top 3 lessons learned scaling from 1 to 25,000 customers
Join us for an empowering and inspiring keynote from Shrad, CEO of Wagepoint, and Laurinda, founder of Kind Karma (a local Wagepoint client!) . They both share a common ground with every SME: a love for business.
Over 12 years ago, Shrad co-founded Wagepoint which now serves over 25,000 small businesses. Shrad will share the top 3 lessons he’s learned in the process of scaling and how these can be applied to elevate your business and leadership skills.
Laurinda’s story will strike a chord with everyone—in her world where “the business comes first”, she’ll be exploring the intersection of mental health and entrepreneurship. Be inspired by a story of resilience, passion, and the power of giving back.
Don’t miss this engaging conversation centered around scaling, leadership, and well-being.
- 02:05 PM - 02:20 PM
- Conference Hall 107
Shrad Rao
Shrad is the CEO and co-founder of Wagepoint – simple payroll software built just for small businesses and backed by the world’s friendliest team. Over 12 years, Wagepoint has grown to serve 25,000 small businesses in Canada paying about 200,000 teammates each month. Shrad jokes that building a company is like going to a ridiculously hard school – you are taught lessons every day and the only question is whether you learn them today or tomorrow.
Laurinda Lee-Retter
Inspired by her personal struggle to maintain meaningful employment while recovering from mental illness, Laurinda Lee-Retter founded Kind Karma as a means to make a difference among vulnerable members of the community with similar challenges. Having made jewelry as a hobby when she was young, Laurinda turned that pasttime into a viable business by creating an art therapy-based employment model for youth to create fine jewelry that gives back.
Shrad is the CEO and co-founder of Wagepoint – simple payroll software built just for small businesses and backed by the world’s friendliest team. Over 12 years, Wagepoint has grown to serve 25,000 small businesses in Canada paying about 200,000 teammates each month. Shrad jokes that building a company is like going to a ridiculously hard school – you are taught lessons every day and the only question is whether you learn them today or tomorrow.
Laurinda Lee-Retter
Inspired by her personal struggle to maintain meaningful employment while recovering from mental illness, Laurinda Lee-Retter founded Kind Karma as a means to make a difference among vulnerable members of the community with similar challenges. Having made jewelry as a hobby when she was young, Laurinda turned that pasttime into a viable business by creating an art therapy-based employment model for youth to create fine jewelry that gives back.
Digital Transformation: Empowering Small Businesses to Grow and Build Stronger Brands
Peninsula Canada will explore how small businesses can leverage different technologies to drive growth, enhance brand visibility, and engage customers in today’s ever-changing digital landscape. It will cover strategies for implementing digital tools and platforms to streamline operations, ensure legal compliance and create a strong online presence. Attendees will learn top tips and best practices for how their small business can utilize digital technologies, stay competitive and maximize their success.
- 02:20 PM - 02:35 PM
- Conference Hall 107
Olivia Cicchini, Employment Law Expert & Presenter at Peninsula Canada
As a licensed paralegal in good standing with the Law Society of Ontario, Olivia holds the title of Employment Law Expert & Presenter at Peninsula Canada.
Olivia joined Peninsula in 2020 as a Legal Claims Consultant where she assisted small to mid-sized business clients as their legal representative. She then transitioned to the role of a Senior Legal Content Specialist where she helped with drafting, editing and general oversight of the legal content within the Company. Over the years, Olivia has gained significant insight into legal, HR, and employee management challenges faced by Canadian SMBs.
In her current role, Olivia is the face of Peninsula webinars. She utilizes her employment law expertise to create relevant and comprehensive content to help small business owners stay compliant with employment standards and OHS legislation.
As the face of Peninsula Canadas webinars Olivia’s ability to translate complex legal jargon into relatable and accessible content has made her a listener’s choice when it comes to legals issues.
Olivia’s dynamic presence and inclusive commentary regularly features on webinars, radio shows, websites, and print media. Audiences across Canada have listened to Olivia’s insights on esteemed platforms such as CBC Radio, CTV News, CP24 and the Toronto Sun.
SME and the Digital Age: How to ensure advances in digital technology work for you and not against you
In today’s rapidly evolving digital landscape, Small and Medium Enterprises (SMEs) must harness the power of technology to propel their businesses forward. However, this journey requires careful navigation to ensure that digital technologies serve as enablers rather than obstacles to success.
In this keynote Dave and Francis will engage in an interactive session with you to cover such topics as:
1) Align technology with your business goals
2) Prioritize cybersecurity
3) Adopt data-driven decision making
4) Adapt to technology change
Those who attend this keynote will be eligible to receive a free Cyber Security Assessment from Humber College.
In this keynote Dave and Francis will engage in an interactive session with you to cover such topics as:
1) Align technology with your business goals
2) Prioritize cybersecurity
3) Adopt data-driven decision making
4) Adapt to technology change
Those who attend this keynote will be eligible to receive a free Cyber Security Assessment from Humber College.
- 02:40 PM - 02:55 PM
- Conference Hall 107
Dave Smiderle, PhD Associate Dean Humber College
Over the past three years, Dr. Smiderle has worked with several industry partners to develop and deliver training designed for upskilling and reskilling. Earning a Doctorate in Industrial/Organizational Psychology and recognized credentials and experience in Change Management, Dave has applied his expertise to develop and design training curriculum specifically for adults. Dr. Smiderle comes from a rich background of consulting and providing continuous and professional learning to the private sector within several industries, along with more than 14 years’ experience with polytechnic institutions.
Francis Syms, MASc, PEng, PMP Associate Dean Humber College
Francis Syms is a senior industry professional and educator in cybersecurity, artificial intelligence, and risk management. He is the author of Cybersecurity in Canada: Operations, Investigations, and Protection – a popular introductory cybersecurity textbook used across Canada. Francis currently holds the position of Associate Dean in the Faculty of Applied Sciences and Technology at Humber, is CEO of The Joule Group and is regularly interviewed by mainstream media. He is also a member of the CADSI Cyber Council (the Canadian Association of Defence and Security Industries).
Over the past three years, Dr. Smiderle has worked with several industry partners to develop and deliver training designed for upskilling and reskilling. Earning a Doctorate in Industrial/Organizational Psychology and recognized credentials and experience in Change Management, Dave has applied his expertise to develop and design training curriculum specifically for adults. Dr. Smiderle comes from a rich background of consulting and providing continuous and professional learning to the private sector within several industries, along with more than 14 years’ experience with polytechnic institutions.
Francis Syms, MASc, PEng, PMP Associate Dean Humber College
Francis Syms is a senior industry professional and educator in cybersecurity, artificial intelligence, and risk management. He is the author of Cybersecurity in Canada: Operations, Investigations, and Protection – a popular introductory cybersecurity textbook used across Canada. Francis currently holds the position of Associate Dean in the Faculty of Applied Sciences and Technology at Humber, is CEO of The Joule Group and is regularly interviewed by mainstream media. He is also a member of the CADSI Cyber Council (the Canadian Association of Defence and Security Industries).
Exclusive Panel Discussions
Accelerating Success: Navigating Digital Transformation for SMEs at CanadianSME Small Business Show 2024
- 10:30 AM - 11:15 AM
- Conference Hall 107
Join us at the CanadianSME Small Business Show 2024 for an enlightening panel discussion titled “Accelerating Success: Navigating Digital Transformation for SMEs.” This session is designed for small and medium-sized enterprise (SME) owners, aspiring entrepreneurs, and business professionals who are keen to leverage digital technologies to enhance their business operations and competitiveness. Our panel of industry experts will delve into practical strategies for digital adoption, overcoming common challenges, and harnessing innovative technologies to drive business growth. Discover how SMEs can efficiently integrate digital tools into their existing business models to optimize processes, improve customer engagement, and increase profitability. Whether you’re just starting on your digital journey or looking to refine your current initiatives, this discussion will provide valuable insights and actionable advice tailored to the unique needs of SMEs. Don’t miss this opportunity to transform your business and thrive in the digital age.
Mastering the Tech Triad: Navigating Cloud, AI, and Security in the Digital Age
- 11:30 AM - 12:15 PM
- Conference Hall 107
Dive deep into the core technologies shaping our future at the CanadianSME Small Business Show 2024 with our compelling panel discussion, “Mastering the Tech Triad: Navigating Cloud, AI, and Security in the Digital Age.” This session targets SME owners, IT professionals, and tech enthusiasts eager to explore the integration and management of cloud computing, artificial intelligence (AI), and cybersecurity within their business frameworks. Our panel of leading tech experts will explore cutting-edge strategies for deploying cloud and AI technologies effectively while maintaining robust security protocols to protect valuable data and systems. Attendees will gain insights into the latest trends, best practices, and practical solutions for leveraging these technologies to drive efficiency, innovation, and growth. Learn how to navigate the complexities of the tech landscape, mitigate risks, and capitalize on the opportunities presented by digital transformation. Equip your business with the knowledge and tools needed to thrive in this rapidly evolving digital ecosystem.
Fostering Inclusion: Building Diverse and Inclusive Workplaces
- 03:30 PM - 04:30 PM
- Conference Hall 107
The CanadianSME Small Business Show 2024 invites you to a crucial panel discussion, “Fostering Inclusion: Building Diverse and Inclusive Workplaces.” This session is aimed at business leaders, HR professionals, and all stakeholders interested in enhancing workplace diversity and creating inclusive cultures within their organizations. Our expert panel will provide insights into the benefits of diversity in the workplace, including increased innovation, better decision-making, and improved employee satisfaction. The discussion will cover practical strategies for recruiting and retaining a diverse workforce, addressing unconscious bias, and implementing effective inclusivity policies. Learn how to empower employees from all backgrounds to contribute fully to their organization’s success. This panel will also explore the challenges businesses face in this journey and how to overcome them to build a truly inclusive environment. Join us to gain actionable insights and tools to transform your workplace and leverage diversity for better business outcomes.
Amazing Workshops
How the federal government buys what you sell
Discover how the Government of Canada buys goods and services and learn about the steps to become a supplier depending on what you sell, including where to register, where to search for opportunities, and where to find additional information.
- 10:30 AM - 11:00 AM
- Room 104D, Level 100
Parthiban Dhakshnamurthy, Procurement Assistance Team Leader, Public Services and Procurement Canada (PSPC) – Procurement Assistance Canada – Ontario Region
Parthiban Dhakshnamurthy; Procurement Assistance Team Leader, Public Services and Procurement Canada (PSPC) – Procurement Assistance Canada – Ontario Region https://www.tpsgc-pwgsc.gc.ca/ontario/sac-pac/index-eng.html
Parthiban Dhakshnamurthy, joined Public Services and Procurement Canada, Ontario Region as a Procurement Assistance Team Leader in 2023. He has held various positions in public sector and not-for-profit across multiple industries for over 12 years in fields such as Strategic Sourcing, Procurement, Supply Chain Operations, and Project Management. Mr. Dhakshnamurthy is responsible for supplier outreach and engagement for PAC-OR. He also delivers seminars that assist and inform suppliers on how to do business with the Government of Canada.
Learn to Negotiate in 30min
The significance of negotiation cannot be emphasized enough. Negotiation is essential for advancing in the workplace, resolving conflicts, and fostering value in agreements. Unfortunately, it is often overlooked by many entrepreneurs and executives.
Although negotiation isn’t an innate skill, it can be learned through a proven process. Georges Levesque, a negotiation expert and Senior Executive at a leading global education company, will provide you with a comprehensive roadmap to enhance your negotiation skills for various business challenges.
Although negotiation isn’t an innate skill, it can be learned through a proven process. Georges Levesque, a negotiation expert and Senior Executive at a leading global education company, will provide you with a comprehensive roadmap to enhance your negotiation skills for various business challenges.
- 11:15 AM - 11:45 AM
- Room 104D, Level 100
Georges Levesque, President at Levesque Negotiation
Georges is a seasoned entrepreneur, engaging public speaker, and dedicated advocate for small businesses. He is trained in advances Negotiation through programs at the MIT School of Entrepreneurship and the Harvard Business School. Previously serving on the board of the Entrepreneurs Organization (EO), Georges now holds a senior executive role at EF Education First, the globe’s largest educational institution. In his capacity, he applies his negotiation expertise regularly in sales and pioneering ventures.
A graduate of Carleton University in Ottawa, fluent in English & French, Georges currently resides in Montreal & Toronto with his partner and sons, Luke & Leon.
A graduate of Carleton University in Ottawa, fluent in English & French, Georges currently resides in Montreal & Toronto with his partner and sons, Luke & Leon.
ASUS SMB Solutions - Unlocking incredible possibilities
ASUS Business offers comprehensive IT solutions designed to help companies navigate modern challenges and thrive. With a deep understanding of business needs, ASUS provides everything from laptops to servers under one roof, ensuring seamless access to essential technology. Their solutions enhance productivity, support remote work, prioritize employee wellbeing, and strengthen cybersecurity, preparing businesses for future technological advancements. By leveraging ASUS Business’s innovative products, companies can boost efficiency, drive growth, and stay competitive in a rapidly evolving market.
- 12:00 PM - 12:30 PM
- Room 104D, Level 100
Glen DaSilva, Distribution Account executive from Asus Canada
Glen daSilva – Distribution account executive from Asus Canada, he has been in the IT industry for 20 years with a few manufactures and have seen several transitions throughout his career.
Build the 360 degree view of the customer using Identity
The 360 degree view of the customer – the ability to accurately identify a person across every interaction and derive insights from the context and data relevant to that interaction – has lost credence due to technology, and organizational silos that undermine its potential. However, the 360 is attainable with Customer Identity. Customer Identity, is a means to collect, protect and activate omni-channel, compliant data across an organization’s tech ecosystem.
- 01:00 PM - 01:30 PM
- Room 104D, Level 100
Luis Santos, Customer Identity and Access Management (CIAM) Specialist, Okta
With over 15 years of experience in the IT industry, Luis joins Okta as a specialist in
Customer Identity and Access Management (CIAM). Drawing from his diverse experience in
various roles over the years, Luis brings a unique perspective to his work at Okta, enabling
him to leverage his breadth of knowledge and skills to tackle complex challenges with
creativity and adaptability. Luis collaborates with organizations, employing his passion for
customer-centricity, to revitalize and fortify their identity systems
Email Marketing Must-Haves: Quick Tips for Lasting Success
Once you’ve started selling online, you may be looking for new opportunities to market your products and services. Email marketing can help you increase sales by reaching customers with the right message at the right time.
Easier said than done, right?
Join Dave Charest, Constant Contact’s Director of Small Business Success, to take you through the three stages an email marketer goes through on their path to growing sales by building on the fundamentals that are proven to work.
You’ll learn:Essential tactics small business marketers need to get startedSimple ways to take your email strategy to the next levelHow AI and automation change the game
Easier said than done, right?
Join Dave Charest, Constant Contact’s Director of Small Business Success, to take you through the three stages an email marketer goes through on their path to growing sales by building on the fundamentals that are proven to work.
You’ll learn:Essential tactics small business marketers need to get startedSimple ways to take your email strategy to the next levelHow AI and automation change the game
- 01:45 PM - 02:15 PM
- Room 104D, Level 100
Dave Charest, Director of Small Business Success, Constant Contact
Dave Charest is Director of Small Business Success at Constant Contact, the online marketing leader trusted by millions of small businesses. In his role, Dave acts as an educator and an advocate for small business leaders, marketing professionals, and nonprofits by providing them with practical marketing advice that can help them achieve their goals. He is a dynamic leader, speaker, creator, and award-winning marketer who strives to inspire small businesses by simplifying the complex world of online marketing. Dave also hosts the 2024 Webby Award Honoree Be a Marketer podcast.
Accessibility Awareness and Information for Small Businesses
Accessibility is for everyone, and for everyone, accessibility is a journey. We invite you to start or continue your journey together with us at this unique workshop.
Join representatives from Small Business BC (SBBC) for an overview of a project about accessibility awareness and information for small businesses in British Columbia. Find out about the approach we took, the resources we created, and the lessons we learned in year one of a two-year project.
Join representatives from Small Business BC (SBBC) for an overview of a project about accessibility awareness and information for small businesses in British Columbia. Find out about the approach we took, the resources we created, and the lessons we learned in year one of a two-year project.
- 02:30 PM - 03:00 PM
- Room 104D, Level 100
Roop Johal , Director of Partnerships at Small Business BC
Roop Johal is the Director of Partnerships at Small Business BC (SBBC), where she utilizes her extensive experience in community engagement, sponsorship, and stakeholder relationship management to enhance business development and foster strong partner relations. She is dedicated to promoting business excellence and supporting the growth of small businesses throughout British Columbia.
Beyond her role at SBBC, Roop is actively involved in various community initiatives. She volunteers her time on advisory boards for organizations such as the BC SPCA and Ending Violence Association of BC (EVA BC), demonstrating her commitment to community awareness and development. Roop is also passionate about issues related to diversity, equity, and inclusion, and she works on projects that support mental health and community development. As an immigrant from the UK, she brings a rich cultural perspective to her work and community involvement. Roop has dyscalculia and dyslexia, which present unique wonders and challenges in learning and processing information. She has carved out a successful career and is deeply committed to supporting others facing similar hurdles. Her personal experiences with learning abilities fuel her passion for advocacy and inclusion, ensuring that diverse voices are heard and valued in every initiative she undertakes.
Additionally, Roop serves as a Community Advisor to the Board at Surrey Cares Community Foundation, where she contributes to initiatives that enhance the well-being of Surrey’s residents through philanthropy and community engagement. She also holds the position of Board Member and Development Chair at Pacifica Treatment Center, playing a pivotal role in guiding the organization’s development efforts and ensuring the provision of essential treatment services. Roop’s multifaceted roles highlight her dedication to both business development and community service, reflecting her commitment to fostering economic and social progress in her community.
Beyond her role at SBBC, Roop is actively involved in various community initiatives. She volunteers her time on advisory boards for organizations such as the BC SPCA and Ending Violence Association of BC (EVA BC), demonstrating her commitment to community awareness and development. Roop is also passionate about issues related to diversity, equity, and inclusion, and she works on projects that support mental health and community development. As an immigrant from the UK, she brings a rich cultural perspective to her work and community involvement. Roop has dyscalculia and dyslexia, which present unique wonders and challenges in learning and processing information. She has carved out a successful career and is deeply committed to supporting others facing similar hurdles. Her personal experiences with learning abilities fuel her passion for advocacy and inclusion, ensuring that diverse voices are heard and valued in every initiative she undertakes.
Additionally, Roop serves as a Community Advisor to the Board at Surrey Cares Community Foundation, where she contributes to initiatives that enhance the well-being of Surrey’s residents through philanthropy and community engagement. She also holds the position of Board Member and Development Chair at Pacifica Treatment Center, playing a pivotal role in guiding the organization’s development efforts and ensuring the provision of essential treatment services. Roop’s multifaceted roles highlight her dedication to both business development and community service, reflecting her commitment to fostering economic and social progress in her community.
Employment Lifecycle - From Hiring to Firing
Running a business can be difficult. From hiring and firing to performance management and employee retention, it can be overwhelming to focus on day-to-day HR tasks while ensuring everything else runs smoothly. In this workshop, our experts will walk you through the employment lifecycle to ensure you have the knowledge to get the best out of your people – and your business.
- 03:15 PM - 03:45 PM
- Room 104D, Level 100
Olivia Cicchini, Employment Law Expert & Presenter at Peninsula Canada
As a licensed paralegal in good standing with the Law Society of Ontario, Olivia holds the title of Employment Law Expert & Presenter at Peninsula Canada.
Olivia joined Peninsula in 2020 as a Legal Claims Consultant where she assisted small to mid-sized business clients as their legal representative. She then transitioned to the role of a Senior Legal Content Specialist where she helped with drafting, editing and general oversight of the legal content within the Company. Over the years, Olivia has gained significant insight into legal, HR, and employee management challenges faced by Canadian SMBs.
In her current role, Olivia is the face of Peninsula webinars. She utilizes her employment law expertise to create relevant and comprehensive content to help small business owners stay compliant with employment standards and OHS legislation.
As the face of Peninsula Canadas webinars Olivia’s ability to translate complex legal jargon into relatable and accessible content has made her a listener’s choice when it comes to legals issues.
Olivia’s dynamic presence and inclusive commentary regularly features on webinars, radio shows, websites, and print media. Audiences across Canada have listened to Olivia’s insights on esteemed platforms such as CBC Radio, CTV News, CP24 and the Toronto Sun.
Terminations Done Right
This workshop is a deep dive into the wild world of terminating employees.We will discuss the law of terminations in Ontario with an emphasis on employers’ obligations under the Employment Standards Act and the Common Law.
The following questions will be explored:-
– what is the Common Law and when does it apply?
– how can an employer minimize its liability when terminating an employee?
– what is just cause?- when should employers rely on just cause?
– what is the most important thing that an employer can do at the outset of an employment relationship to set itself up for success when ending an employment relationship?
– what to do when an employee or an employee’s lawyer sends you a demand letter or serves you with a Statement of Claim?
– are there situations when you cannot legally terminate an employee?
– what are the most common myths regarding terminations
As a bonus, we will be providing everyone that attends the workshop with a termination checklist.
The following questions will be explored:-
– what is the Common Law and when does it apply?
– how can an employer minimize its liability when terminating an employee?
– what is just cause?- when should employers rely on just cause?
– what is the most important thing that an employer can do at the outset of an employment relationship to set itself up for success when ending an employment relationship?
– what to do when an employee or an employee’s lawyer sends you a demand letter or serves you with a Statement of Claim?
– are there situations when you cannot legally terminate an employee?
– what are the most common myths regarding terminations
As a bonus, we will be providing everyone that attends the workshop with a termination checklist.
- 04:00 PM - 04:30 PM
- Room 104D, Level 100
Anatoly Dvorkin , Founder and CEO at HRC Law Professional Corporation
Anatoly is the co-founder of D2Law LLP, a boutique law firm and the founder of HRC Law Professional Corporation.
As a small business owner, Anatoly is intimately aware of the challenges faced by small and medium-sized businesses. This experience was the catalyst that led him to start a law firm dedicated solely to providing SMEs and not-for-profits with employment law advice and related legal services.
With 20 years of experience as a lawyer and in business, Anatoly brings a practical approach to his employment practice.
For more information about Anatoly or HRC Law, please check out our website at www.hrcemploymentlaw.com.
As a small business owner, Anatoly is intimately aware of the challenges faced by small and medium-sized businesses. This experience was the catalyst that led him to start a law firm dedicated solely to providing SMEs and not-for-profits with employment law advice and related legal services.
With 20 years of experience as a lawyer and in business, Anatoly brings a practical approach to his employment practice.
For more information about Anatoly or HRC Law, please check out our website at www.hrcemploymentlaw.com.
Business Mixer Networking for SMB Owners
- 05:00 PM - 06:00 PM
- Conference Hall 107
The Business Mixer Networking event is a prime opportunity for Small and Medium-sized Business (SMB) owners to connect, share, and develop both personal and business relationships. Within the vibrant atmosphere of the Small Business Show 2024, this event aims to foster collaboration, innovation, and mutual growth among participants.
Objectives:
Connect with Peers: This is a chance for SMB owners to meet like-minded entrepreneurs, learn about diverse industries, and potentially discover synergies for business collaboration.
Share Best Practices: Discuss experiences, successes, and challenges, and glean insights from peers who’ve faced similar business scenarios.
Discover Opportunities: From potential collaborations to uncovering new market trends, the mixer is an avenue to find out what’s next for your business.
Grow Your Network: In the business world, your network is one of your most valuable assets. This event provides a platform for expanding that network and forging lasting business relationships.
Features:
Structured Networking: The event will start with a structured networking segment, ensuring participants engage with as many peers as possible.
Open Networking: After the structured segment, participants can mingle freely, revisiting interesting connections or exploring new ones.
Guest Speakers: Brief addresses by industry leaders will be interspersed throughout the event, offering insights and sparking conversation topics.
Resource Booths: Several booths will be available, featuring tools and resources beneficial for SMBs, ranging from the latest software tools to financial solutions.
Refreshments: Light bites and beverages will be provided, creating a relaxed and conducive environment for networking.
The Business Mixer Networking for SMB Owners is more than just an event. It’s an experience – one designed for SMB owners to expand their horizons, explore new opportunities, and pave the way for future collaborations. As you dive into conversations, share stories, and make connections, remember that every interaction holds the potential for the next big thing for your business.
Demo Stage
Rev Up Your H2 Sales Engine: Quick insights, better decisions with Maximizer Sales Leader Edition
Join us for a live demo of Maximizer Sales Leader Edition. With over 35 years in the CRM industry, Maximizer has partnered with thousands of organizations to solve the evolving pain points of revenue organizations. In recent years, timeless expertise met modern innovation and the product has evolved, pivoted, and transformed to help you:
– Know your critical deals, and how your team is performing: Get alerts, recommendations for next actions, and never miss a key signal for winning new or protecting existing revenue.
– Receive timely insights delivered throughout your day: Thousands of management teams trust Maximizer to surface which deals and sellers need attention, and in what order.
– Win back your time for the things only you can do: Do more of what a CRM can’t replace—making decisions and leading your team.
Don’t miss out—we’ll cover the tools and techniques needed for sales leaders to thrive in today’s competitive market landscape.
– Know your critical deals, and how your team is performing: Get alerts, recommendations for next actions, and never miss a key signal for winning new or protecting existing revenue.
– Receive timely insights delivered throughout your day: Thousands of management teams trust Maximizer to surface which deals and sellers need attention, and in what order.
– Win back your time for the things only you can do: Do more of what a CRM can’t replace—making decisions and leading your team.
Don’t miss out—we’ll cover the tools and techniques needed for sales leaders to thrive in today’s competitive market landscape.
- 11:15 AM - 11:30 AM
- Room 105/106
Victoria Hamilton , Account Executive at Maximizer
Victoria Hamilton is an Account Executive at Maximizer, specializing in CRM software to help sales teams drive revenue and boost productivity. With over three years of experience in software sales, she excels in identifying client needs and providing a tailored solution.
A graduate of Queen’s University and a Toronto native, Victoria combines a strong educational background with a passion for technology and sales.
A graduate of Queen’s University and a Toronto native, Victoria combines a strong educational background with a passion for technology and sales.
SourceIN - Your Extended Financial Desk"Drive Growth with Customized Accounting Solutions"
We would like to cover below areas briefly
1. Brief introduction about the ValServe Group & SourceIN
2. Brief about the Management Team and Service Profile of SourceIN
3. What role SourceIN can play for any Startups and growing businesses at Canada ?
4. Current problems faced by various industries in their Accounts and Finance department across US and canada and how can SourceIN play an important role to address those problems ?
1. Brief introduction about the ValServe Group & SourceIN
2. Brief about the Management Team and Service Profile of SourceIN
3. What role SourceIN can play for any Startups and growing businesses at Canada ?
4. Current problems faced by various industries in their Accounts and Finance department across US and canada and how can SourceIN play an important role to address those problems ?
- 11:45 AM - 12:00 PM
- Room 105/106
Mandar Patel
Mandar is a Chartered Accountant and Chartered Professional Accountant (CPA, CA) with comprehensive experience of over a decade across the world in advisory services and large enterprises. His focus is Business development in Canada and core expertise lies in business & IT advisory, financial reporting and Canadian tax practices. Mandar heads SourceIn Canada.
Mandar is highly engaged with business partners to provide excellent economies of scale for clients by working with them to design and implement effective compliance, financial & management reporting and technological solutions. He is a holder of Chartered Professional Accountant (CPA, CA) and also completed Certified Information Systems Auditor in past (CISA).
At SourceIN, Mandar’s responsibilities spans across Strategy, Business Development and Management of the SourceIN’s Canadian expansion.
CA Anand Sanghvi
Anand is a Chartered Accountant and Certified Public Accountant (USA) with unique and balanced experience of over a decade in both large enterprises and start-up environments. His focus is Group Business development and core expertise lies in Financial Valuation and Transaction Structuring practices. Anand is one of the Founding members and Managing partners at SourceIN, and he leads CFO Services and Valuation Advisory vertical of SourceIN.
Anand thrives in M&As, Valuation for Financial Reporting and Regulatory Purposes, Due Diligence and Corporate Finance. He advises clients on structuring of the transaction for deal making and Valuation for Financial Reporting Purposes under IFRS, Indian GAAP and US GAAP
He is a holder of Diploma in IFRS from ACCA Board (UK) and also pursuing Final Level of Chartered Financial Analysts (Global CFA). In his role as the founder of SourceIN, he actively identifies new markets, shapes success paths, plan and forecasts. His responsibilities spans across Strategy, Business Development and Management of the SourceIN’s global expansion.
Mandar is a Chartered Accountant and Chartered Professional Accountant (CPA, CA) with comprehensive experience of over a decade across the world in advisory services and large enterprises. His focus is Business development in Canada and core expertise lies in business & IT advisory, financial reporting and Canadian tax practices. Mandar heads SourceIn Canada.
Mandar is highly engaged with business partners to provide excellent economies of scale for clients by working with them to design and implement effective compliance, financial & management reporting and technological solutions. He is a holder of Chartered Professional Accountant (CPA, CA) and also completed Certified Information Systems Auditor in past (CISA).
At SourceIN, Mandar’s responsibilities spans across Strategy, Business Development and Management of the SourceIN’s Canadian expansion.
CA Anand Sanghvi
Anand is a Chartered Accountant and Certified Public Accountant (USA) with unique and balanced experience of over a decade in both large enterprises and start-up environments. His focus is Group Business development and core expertise lies in Financial Valuation and Transaction Structuring practices. Anand is one of the Founding members and Managing partners at SourceIN, and he leads CFO Services and Valuation Advisory vertical of SourceIN.
Anand thrives in M&As, Valuation for Financial Reporting and Regulatory Purposes, Due Diligence and Corporate Finance. He advises clients on structuring of the transaction for deal making and Valuation for Financial Reporting Purposes under IFRS, Indian GAAP and US GAAP
He is a holder of Diploma in IFRS from ACCA Board (UK) and also pursuing Final Level of Chartered Financial Analysts (Global CFA). In his role as the founder of SourceIN, he actively identifies new markets, shapes success paths, plan and forecasts. His responsibilities spans across Strategy, Business Development and Management of the SourceIN’s global expansion.
Tailored IT Solutions for SMBs from Pathway: Unlocking Efficiency, Growth and Security
The presentation would outline how Pathway’s customized IT solutions can drive efficiency, boost growth, and enhance security for SMBs. We will discuss the common IT challenges faced by small and mid-sized businesses and highlight the impact of these challenges on their business.The presentation would also showcase our approach to designing and implementing customized IT solutions that align with the specific requirements and goals of SMBs. Some key benefits such as streamlining operations, reducing downtime, improving overall productivity, optimizing costs, and bolstering security will also be touched upon.
- 12:15 PM - 12:30 PM
- Room 105/106
Walter Zenko , Senior Vice President at Pathway Communications
Walter Zenko brings over three decades of distinguished experience in senior executive roles at EDS, Fujitsu, and PricewaterhouseCoopers, forging a career marked by strategic leadership. His expertise spans diverse industries, notably government and financial services, where he has collaborated with government departments and major institutions, including CIBC, TD Bank, and Bank of Ireland. Mr. Zenko has extensive international experience, having worked in Europe and Silicon Valley. He has excelled in managing complex operations and pioneering innovative solutions throughout his tenure. Recognized as a trusted advisor, he is adept at forging strong client relationships and leading high-performing teams to achieve transformative business outcomes.
Sustainable Growth vs Growth at all cost: What How to think about your growth and Go To Market in 2024 and Beyond
A Tailored Go To Market Strategy for Business GrowthWhen it comes to GTM strategy, there is no 1 size fits all because every business is unique in their offering and growth stage. Flawless Inbound are Experts in the field of Marketing and Marketing technology, and we will share with you Road map and tactics to create a sustainable growth strategies beyond the Growth At All Cost area.
Combining Demand Gen, BowTie Model ” Winning by Design BluePrint” and the best Marketing Technology tools to achieve a sustainable Flywheel model that focuses on your growth from TOFU to Beyond BOFU that will help you grow the Net New and your Customer Install Base in a sustainable model that doesn’t depend only on your Marketing budget.
Combining Demand Gen, BowTie Model ” Winning by Design BluePrint” and the best Marketing Technology tools to achieve a sustainable Flywheel model that focuses on your growth from TOFU to Beyond BOFU that will help you grow the Net New and your Customer Install Base in a sustainable model that doesn’t depend only on your Marketing budget.
- 12:45 PM - 01:00 PM
- Room 105/106
Leah Green.
Senior Sales Professional SaaS, FinTech. Throughout my 10+ years in sales, the tech industry, with a background in Marketing. My success throughout my career in SaaS has been based on a strong foundation of relationship-building and genuine authenticity, supporting clients by utilizing my expertise to offer data-driven and purpose-driven software solutions to their challenges.
Liliane Youssef
Flawless inbound president and Co-Founder
Entrepreneur, and Business Leader, co-founded Flawless Inbound in 2014 from Alberta, Canada. Go To Market and Growth Expert, Liliane is always ready to stick with a bold course of action and happy to zig while others zag. She understands that in an era of hyper-competition and non-stop disruption, the only way to stand out from the crowd is to stand for something special.
Senior Sales Professional SaaS, FinTech. Throughout my 10+ years in sales, the tech industry, with a background in Marketing. My success throughout my career in SaaS has been based on a strong foundation of relationship-building and genuine authenticity, supporting clients by utilizing my expertise to offer data-driven and purpose-driven software solutions to their challenges.
Liliane Youssef
Flawless inbound president and Co-Founder
Entrepreneur, and Business Leader, co-founded Flawless Inbound in 2014 from Alberta, Canada. Go To Market and Growth Expert, Liliane is always ready to stick with a bold course of action and happy to zig while others zag. She understands that in an era of hyper-competition and non-stop disruption, the only way to stand out from the crowd is to stand for something special.
Simplifying Digital Transformation: Unlock Business Success with Inspiration Digital
Drowning in Digital Transformation (DX) talk? You’re not alone. Running an SMB means juggling product, supply chain, operations – the list goes on!
Here’s the secret: DX isn’t another headache. At Inspiration Digital, we break down the jargon and translate it into actionable steps for busy owners like you.
Think of DX as your strategic toolbox, not a total revamp. We’ll help you find the right tech to:
Free Up Time: Automate repetitive tasks, giving you back precious time and resources.
Grow Your Reach: Connect with new customers and strengthen existing relationships with digital tools.
Boost Profits: From targeted marketing to data-driven insights, technology fuels growth.Don’t let DX overwhelm you.
Let’s simplify your journey and unlock your business potential.
Here’s the secret: DX isn’t another headache. At Inspiration Digital, we break down the jargon and translate it into actionable steps for busy owners like you.
Think of DX as your strategic toolbox, not a total revamp. We’ll help you find the right tech to:
Free Up Time: Automate repetitive tasks, giving you back precious time and resources.
Grow Your Reach: Connect with new customers and strengthen existing relationships with digital tools.
Boost Profits: From targeted marketing to data-driven insights, technology fuels growth.Don’t let DX overwhelm you.
Let’s simplify your journey and unlock your business potential.
- 01:15 PM - 01:30 PM
- Room 105/106
Dinesh Juneja , Co-Founder & Chief Digital Officer at Inspiration Digital
15 years in the digital world, I’ve thrived on simplifying the complex. Leading teams across digital strategy, marketing automation, and customer experience, I’ve helped build three service businesses from the ground up and grown them internationally. From Canada and the US to India, our 75-person team empowers clients across industries like education, healthcare, real estate, and IT/ITES.
But growth isn’t just my professional jam. In my free time, I love mentoring budding startup founders on the art of profitable bootstrapping. Witnessing businesses flourish, whether established or just starting out, is what truly fuels my fire.
But growth isn’t just my professional jam. In my free time, I love mentoring budding startup founders on the art of profitable bootstrapping. Witnessing businesses flourish, whether established or just starting out, is what truly fuels my fire.